Always on.Always ready.Always Automill.
Automill 24/7/365 support for feedmills
Round-the-clock support that keeps your plant running, resolves issues fast and maximises your uptime every single day. Expert support. Real people. Real solutions. Real fast.
Your operations never stop.Neither do we.24/7/365 days a year.
How support keeps you running
- Detect
Smart systems and alerts detect issues early and notify our support team instantly.
- Diagnose
Our experts remotely diagnose the issue using secure tools and live system access.
- Resolve
Most issues are resolved remotely, in real time.
- Escalate, if needed
If onsite support is required, we mobilise the right expert to your plant.
- Follow up
We verify the solution, ensure performance and document everything.
- Improve
We analyse and share insights to prevent recurrence.
Experienced engineers
Automation, process and IT engineers.
Fast response
Rapid response to minimise downtime.
Remote from wherever you are
Remote support, with maximum uptime as the priority.
What support covers
Reach us
- Phone, email, portal or live chat, your way, anytime
- Service Level Agreements that define our commitment
- An extensive library of guides, videos and FAQs
- User training and expert guidance
Keeping it healthy
- Secure remote access for fast diagnosis and problem resolution
- Proactive system health monitoring
- Planned check-ins and system health reviews
- Regular software updates and enhancements
- Enterprise-grade data security
Where we help
- PLC and SCADA support for all control systems
- ERP integration support, to keep your data flowing
- Support for complex multi-line and multi-recipe plants
- Onsite engineering support when and where you need it
- Continuous improvement and future-proof solutions
What it means for you
- Less unplanned downtime and fewer production losses
- Lower maintenance costs and more reliable equipment
- Longer equipment life and consistent product quality
- Peace of mind, 24/7
- More time for your business, less for your systems
