Automill 24/7/365 support for feedmills

Round-the-clock support that keeps your plant running, resolves issues fast and maximises your uptime every single day. Expert support. Real people. Real solutions. Real fast.

Contact

Your operations never stop.Neither do we.24/7/365 days a year.

Where we help

PLC and SCADA support for all control systems
ERP integration support, to keep your data flowing
Support for complex multi-line and multi-recipe plants
Onsite engineering support when and where you need it
Continuous improvement and future-proof solutions

Experienced engineers
Automation, process and IT engineers.
Fast response
Rapid response to minimise downtime.
Remote from wherever you are
Remote support, with maximum uptime as the priority.

How support keeps you running

Detect
Smart systems and alerts detect issues early and notify our support team instantly.
Diagnose
Our experts remotely diagnose the issue using secure tools and live system access.
Resolve
Most issues are resolved remotely, in real time.
Escalate, if needed
If onsite support is required, we mobilise the right expert to your plant.
Follow up
We verify the solution, ensure performance and document everything.
Improve
We analyse and share insights to prevent recurrence.

What support covers

Reach us
- Phone, email, portal or live chat, your way, anytime
- Service Level Agreements that define our commitment
- An extensive library of guides, videos and FAQs
- User training and expert guidance
Keeping it healthy
- Secure remote access for fast diagnosis and problem resolution
- Proactive system health monitoring
- Planned check-ins and system health reviews
- Regular software updates and enhancements
- Enterprise-grade data security